Trendyjobbers - Feed https://trendyjobbers.com/ Your trusted employment management partner Wed, 15 Apr 2026 22:19:06 +0000 hourly 1 https://wordpress.org/?v=6.9.4 https://trendyjobbers.com/wp-content/uploads/2023/07/cropped-android-chrome-512x512-1-32x32.png Trendyjobbers https://trendyjobbers.com/ 32 32 <![CDATA[Hotel Supervisor -The Bigfish Restaurant]]> Mon, 08 Dec 2025 18:30:13 +0000 Sat, 08 Dec 2035 18:30:23 +0000 Tue, 16 Dec 2025 00:00:00 +0000 Job Summary The Hotel Supervisor at Big fish Nairobi will oversee daily operations to ensure excellent customer service, smooth work flow, and high-quality service standards. The role involves supervising staff, handling guest issues, supporting restaurant operations, ensuring hygiene compliance, and maintaining a positive dining experience for all guests. Minimum Qualification : Diploma Experience Level : Entry level...

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Job Summary

The Hotel Supervisor at Big fish Nairobi will oversee daily operations to ensure excellent customer service, smooth work flow, and high-quality service standards. The role involves supervising staff, handling guest issues, supporting restaurant operations, ensuring hygiene compliance, and maintaining a positive dining experience for all guests.

  • Minimum Qualification : Diploma
  • Experience Level : Entry level
  • Experience Length : 1 year

Job Description/Requirements

Key Responsibilities

 

l Supervise day-to-day restaurant and hotel operations to ensure efficiency and service excellence.

l Oversee front-of-house and support back-of-house coordination for seamless service.

l Ensure all staff follow company policies, hygiene standards, and operational procedures.

l Assist in staff scheduling, attendance tracking, and general workforce supervision.

l Ensure excellent customer service and handle guest inquiries, feedback, or complaints professionally.

l Maintain high cleanliness and safety standards across dining and operational areas.

l Coordinate with the kitchen team to ensure timely food preparation and delivery.

l Monitor inventory levels and report shortages of supplies to management.

l Support onboarding and training of new staff members.

l Conduct regular floor checks to ensure consistent service quality.

l Prepare daily operational reports for management.

l Promote a positive work environment and uphold Bigfish Nairobi’s brand standards.

Key Requirements

 

l Diploma in Hospitality Management, Hotel Management, or a related field.

l Minimum 1 year of experience in hospitality, food & beverage, or restaurant supervision.

l Strong leadership and team-management skills.

l Excellent customer service and interpersonal skills.

l Ability to multitask and work under pressure.

l Good knowledge of restaurant operations, hygiene standards, and customer service principles.

l Strong problem-solving skills and attention to detail.

l Flexible availability, including weekends and evenings.

l Familiarity with POS systems is an added advantage.

Core Competencies

 

l Leadership & People Management

l Customer Service Excellence

l Communication Skills

l Problem Solving & Decision-Making

l Time Management

l Attention to Detail

l Teamwork & Collaboration

]]> <![CDATA[HOTEL OPERATIONS MANAGER]]> Wed, 07 Aug 2024 09:46:12 +0000 Mon, 07 Aug 2034 09:47:29 +0000 Fri, 09 Aug 2024 00:00:00 +0000 The Hotel Operations Manager whose primary responsibility will be to oversee and manage the day-to-day operations of the hotel. You will work closely with the hotel staff to ensure the smooth functioning of all departments and to provide exceptional guest experiences. Your role will involve strategic planning, staff supervision, budget management, and maintaining high-quality standards....

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]]> The Hotel Operations Manager whose primary responsibility will be to oversee and manage
the day-to-day operations of the hotel. You will work closely with the hotel staff to ensure
the smooth functioning of all departments and to provide exceptional guest experiences.
Your role will involve strategic planning, staff supervision, budget management, and
maintaining high-quality standards.
Key Accountabilities
Operational Management
• Develop and implement operational policies and procedures to optimize efficiency
and guest satisfaction.
• Coordinate and supervise the activities of various hotel departments, including
front desk, housekeeping, food and beverage, maintenance, and security.
• Monitor daily operations to ensure adherence to established standards and
resolve any operational issues or guest complaints promptly.
• Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance,
and safety standards are met.
Staff Supervision and Development:
• Train, and supervise hotel staff members, including department heads, supervisors,
and frontline employees.
• Provide guidance, coaching, and performance feedback to employees to enhance
their skills and ensure a high level of customer service.
• Foster a positive work environment that encourages teamwork, employee
morale, and professional growth.
• Conduct regular staff meetings to communicate organizational goals, operational
changes, and address any concerns.
Guest Relations:
• Ensure exceptional guest service by maintaining a strong presence in the hotel and
actively engaging with guests.
• Handle guest feedback, complaints, and special requests in a timely and
professional manner.
• Implement strategies to enhance guest satisfaction and loyalty, such as
personalized services, special promotions, or loyalty programs.
• Monitor guest reviews and ratings, analyse trends, and take appropriate actions to
improve overall guest experience.
Financial Management:
• Develop and manage the hotel’s annual budget, including revenue forecasting,
expense control, and profit optimization.
• Monitor financial performance through regular analysis of key performance
indicators (KPIs) and take corrective actions as required

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