• Minimum of 3-4 years’ experience in Front Office, with at least 1 year in a supervisory role, preferably within the hospitality industry
• Diploma or Degree in Hospitality Management, Front Office Operations, Tourism, or a related field
• Strong leadership and team management skills
• Excellent communication, interpersonal, and customer service skills
• Proficient in hotel management systems (Opera, Fidelio or similar) and MS Office
• Ability to handle guest complaints and resolve conflicts professionally
• Ability to work flexible shifts, including weekends and public holidays
• Professional presentation and high level of integrity

KEY RESPONSIBILITIES

• Supervising daily front office operations and ensuring smooth check-in/check-out procedures -Leading, training, and motivating the front office team
• Handling VIP guests, special requests, and guest feedback
• Ensuring compliance with hotel policies and maintaining high service standards

• Supervise and coordinate the daily activities of the assigned team.
• Allocate duties and ensure employees understand their responsibilities.
• Monitor staff attendance, punctuality, productivity, and performance.
• Ensure daily and monthly targets are achieved.
• Motivate, coach, and support team members to improve their performance.
• Monitor the quality and accuracy of employees’ work.
• Identify performance issues and provide appropriate guidance and feedback.
• Ensure employees follow company policies, procedures, and workplace standards.
• Maintain discipline and professionalism within the team.
• Assist in training and onboarding new employees.
• Prepare daily and weekly performance reports for management.
• Communicate management instructions clearly to employees.
• Address routine employee and customer issues and escalate serious matters to the Manager.
• Monitor team productivity and identify areas that need improvement.
• Encourage teamwork and maintain good communication among employees.
• Ensure company equipment and resources are handled responsibly.
• Support the Manager in implementing new processes and improving operations.
• Help create a positive, professional, and productive working environment.
• Perform other duties assigned by the Manager or management.

Requirements

• Diploma or degree in Business Administration, Management, Marketing, Human Resource Management, or a related field is an advantage.
• At least 2 years of experience in a supervisory, team-lead, sales, customer service, call center, or operations role.
• Previous experience managing or supervising a team.
• Strong leadership and people-management skills.
• Excellent verbal and written communication skills.
• Good organizational and time-management skills.
• Ability to set, monitor, and achieve team targets.
• Strong problem-solving and decision-making abilities.
• Ability to work under pressure and meet deadlines.
• Good computer skills, including Microsoft Office.
• Strong interpersonal skills and the ability to work well with different personalities.
• High level of discipline, integrity, accountability, and professionalism.
• Must be proactive, reliable, and willing to take responsibility.

PURPOSES
The purpose of this role is to provide multi-function service in support with the Church’s mission to help all of God’s children come to Jesus Christ. Will be the primary customer contact for all physical facilities matters relating to existing facilities and properties. This position will also assist in the prevention of building deterioration and maximize building life through judicious application of operations and maintenance process and standards. This role is a people manager who typically has oversight of para-professionals in a function supporting operational work. This position
helps provide and maintain facilities in the mission and the church which give missionaries a place where they can work, teach, learn, learn and grow. Each facility that is built and/or maintained should 1) Provide a spiritual setting for missionaries and members to use, and 2) Present an image of reverence and dignity in the community.

Qualifications

Must be worthy of a temple recommend
• Strongly prefer BS degree in facility management, construction management, business, or a related field, with 2- 5 years experience in facility management, property management, or MBA with 2 years experience in facility, property management or related industry. Former leadership experience in a work setting. 3 or more years in a leadership role leading others.
• Must be proficient in the use of computers and cellphones. Must understand and be able to use MS Office applications, department-specific software, web-based programs, internet services, and wireless communications.
• Knowledge in facility and property management, construction procedures, business practices, safety and fire codes.
• Proven front-line management skills in a multi-discipline work environment and ability to manage difficult situations to achieve a positive and appropriate resolution.
• Ability to communicate professionally with employees, priesthood leaders, contractors and vendors. Required: IFMA Training FMP, Facility Management Professional

RESPONSIBILITIES:
• Prepare and implement operations & maintenance annual plan. Scope building renovation projects with the assistance of project
• Manager regularly inspect facilities to ensure compliance to approved standards
• Manages resources including staff, contractors, and vendors to execute the annual plan
• Secures contractors and vendors and ensures that work and services meet established specifications.
• Communicates frequently with customers, employees, vendors and contractors to develop and maintain effective relationships.
• Coordinates directly with the mission president to ensure missionary facility are being met
• Negotiates apartment leases and renewals and supports fleet department by taking care of fleet needs
• Field requests, assigns work to vendors as needed, and ensures work meets established specifications
• Ensures monthly inspection of facilities, manages any mission drivers or home attendants in the mission.
• Scopes building renovation projects as needed while anticipating any upcoming mission needs.
• Any other duties as assigned by supervisor

Department: Front Office

Reports To: General Manager

About the Role:

We are seeking an experienced and highly organized Front Office Manager to oversee and coordinate all Front Office operations. This role places particular focus on ensuring seamless collaboration between Reception, Reservations, and Guest Relations, guaranteeing a smooth guest journey from pre-arrival to departure. The ideal candidate will be a strong communicator with proven leadership and exceptional guest-service orientation.

Key Responsibilities:

• Coordinate and supervise all units under the Front Office for smooth, efficient operations.
• Ensure seamless check-in/check-out, accurate reservations, and high-quality guest relations.
• Monitor guest feedback and implement service improvements.
• Collaborate with Housekeeping, F&B, Security, and Maintenance to ensure exceptional guest experience.
• Lead, train, and motivate Front Office staff to maintain professional standards.

Qualifications & Requirements:

• Higher Diploma or Degree in Hospitality Management or related field
• Minimum 3-5Yrs experience in FO Operations with at least 3Yrs in a supervisory or Managerial role in a 4* or 5* Hotel
• Strong leadership, communication and interpersonal skills
• Excellent problem-solving & decision making abilities
• Proficiency in Hotel PMS System in place

Method of Application