Key Responsibilities;
i). Manning and guarding of all receptions at the Head Office;
ii). Maintaining a record of all activities at other receptions within the Head Office;
iii). Receiving walk-in visitors;
iv). Checking them in via the Visitors Management System;
v). Directing visitors to the relevant offices;
vi). Drafting quarterly customer service reports;
vii). Conducting in-house customer service training and reporting on the same;
viii). Ensuring all receptions are presentable and well stocked with updated IEC materials;
ix). Managing the main switchboard;
x). Receiving and escalating complaints to the Customer Care Officer;
xi). Receiving and registering feedback via the suggestion box and feedback forms and
escalating the same to the Customer Care Officer for action;
xii). Undertaking the translation of service charter into special formats;
xiii). Distributing the Company’s IEC material and updating the log sheet;
xiv). Executing customer Service week and decorations for receptions for Christmas season;
xv). Updating the Corporate database;
xvi). Providing necessary information for Customer Service Survey;
xvii). Undertaking the customer care program.