Responsibilities include
• Offer administrative support by resource planning, staff attendance reporting, allocating staff duties and discipline management.
• Implement room/cleaning checklists to facilitate guest room/ facility inspection after cleaning.
• To resolve guest room complaints and escalate to relevant department for corrective action.
• To maintain housekeeping supplies and inventory by minimizing wastage.
• To consistently liaise with the reception to confirm booked rooms, check outs, day occupancies and ready to sell rooms.
• Make timely requisitions for purchase of all housekeeping supplies and linen.
• Reports and safeguards lost & found property in line with Company procedures.

• Maintains proper housekeeping reports and ledgers and circulates the same to the relevant departments.
• Performs daily room checks to maintain rooming standards and follow up on repairs where needed.
• Represent the housekeeping department at the management meetings.
• Continuously trains staff and keeps in the know on changing trends in the Hotel Industry.