Trendyjobbers - Feed https://trendyjobbers.com/jobs-listing/?skill=knowledge-and-experience-in-it-service-desk-practices Your trusted employment management partner Sat, 30 May 2026 11:06:31 +0000 hourly 1 https://wordpress.org/?v=7.0 https://trendyjobbers.com/wp-content/uploads/2023/07/cropped-android-chrome-512x512-1-32x32.png Knowledge and experience in IT service desk practices. | Trendyjobbers https://trendyjobbers.com/jobs-listing/?skill=knowledge-and-experience-in-it-service-desk-practices 32 32 <![CDATA[Service Desk Specialist (H09-i)]]> Sat, 20 Apr 2024 07:34:46 +0000 Thu, 20 Apr 2034 07:34:54 +0000 Detailed Description • Serve as the first point of contact for customers seeking technical assistance over the phone or email. • Perform remote trouble shooting through diagnostic techniques and pertinent questions. • Determine the best solution based on the issue and details provided by customers. • Walk the customer through the problem-solving process. • Direct...

The post Service Desk Specialist (H09-i) appeared first on Trendyjobbers.

]]> Detailed Description • Serve as the first point of contact for customers seeking technical assistance over the phone or email. • Perform remote trouble shooting through diagnostic techniques and pertinent questions. • Determine the best solution based on the issue and details provided by customers. • Walk the customer through the problem-solving process. • Direct unresolved issues to the next level of support personnel. • Provide accurate information on IT products or services. • Record events and problems and their resolution in logs. • Follow-up and update customer status and information. • Pass on any feedback or suggestions from customers to the appropriate internal team. • Identify and suggest possible improvements to procedures. • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

]]>