Trendyjobbers - Feed https://trendyjobbers.com/ Your trusted employment management partner Mon, 25 May 2026 17:43:51 +0000 hourly 1 https://wordpress.org/?v=7.0 https://trendyjobbers.com/wp-content/uploads/2023/07/cropped-android-chrome-512x512-1-32x32.png Trendyjobbers https://trendyjobbers.com/ 32 32 <![CDATA[Head of Customer Service Kenya job at DHL]]> Mon, 24 Jun 2024 12:34:02 +0000 Sat, 24 Jun 2034 12:34:13 +0000 Wed, 26 Jun 2024 00:00:00 +0000 Key activities Customer Internal Country Customer Service Management Function • Provide direction for initiatives targeted towards : improving customer service satisfaction, maximising revenue generating opportunities, restoring customer confidence during service recovery incidents, developing plans for encouraging the use of eCom tools and devise plans to enhance customer loyalty • Drive achievement of all KPI targets...

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]]> Key activities
Customer Internal
Country Customer Service Management Function
• Provide direction for initiatives targeted towards : improving customer service satisfaction, maximising revenue generating opportunities, restoring customer confidence during service recovery incidents, developing plans for encouraging the use of eCom tools and devise plans to enhance customer loyalty
• Drive achievement of all KPI targets through effective management of the Customer Service function in the country

Senior Management Team
• Function as the key contact point for customer escalation issues, for serious shipment related incidents and follow up on issues assigned by the country General Manager

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