Reporting to the Manager End User Hardware, Hardware Support Specialist will support the deployment of end user hardware and related software. To ensure that all components are maintained and work reliably to meet the Bank’s needs and to promote the effective use of new and existing technology. The jobholder role is to also maintain an inventory database containing information regarding the deployed hardware as appropriate.

Key Responsibilities; –

• To perform deployments of new hardware in adherence to the Bank’s standards and best practice.
• Determine and enforce end user hardware specifications and configuration standards
• Receive faulty hardware from the end users, diagnose, repair and/or escalate to the vendor for repair as necessary.
• Research, testing and implementation of new hardware technology and related software as needed to enhance performance of existing equipment
• Reconcile bank’s hardware to ensure that it tallies with records held in the bank’s books.
• Ensure that the bank’s data is eradicated from hardware components that are due for disposal.
• Participate in Business Continuity Processes as per bank set guidelines and standards