Continual Service Improvement Specialist
- @TrendyJobbers | HR Outsourcing
- Full-time
- Posted 2 years ago
- Apply Before: April 26, 2024
- 0 Application(s)
- View(s) 273
Job Detail
-
Job ID 1005618
-
Career Level Executive
-
Experience 4 Years
-
Industry Development
-
Qualifications Degree Bachelor
Job Description
Continual Service Improvement Specialist
The holder of the role will be responsible for identifying and understand the underlying causes of Technology incidents as well as identifying the best method to eliminate that root cause. Answerable to the Senior Manager Continual Service Improvement on Problem Management.
Key Responsibilities
- Ensuring assigned Problems are resolved within their SLA.
- Updating and management of the Known Error Database (KEDB)
- Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management.
- Coordinating major Problem review
- Working with the Senior Manager Continual Service Improvement and Cross functional teams to identifying underlying causes of incidents and preventing recurrences.
- Preparing change requests for the Senior Manager to eliminate known problems.
- Minimizing the impact of unavoidable incidents.
- Making temporary solutions (workarounds) available to incident management.
- Ensure development of final solutions for known errors.
- Analyze current technology practices to recommend solution to enhance efficiency, improve workflow, and/or solve problems before they occur.
Required skills
Related Jobs
-
Published 1 day ago
Key Responsibilities Assist in planning, designing, and supervising water supply, drainage, or civil ...
-
Published 2 days ago
Job Purpose An officer at this level will be responsible to the Senior Assistant Clerk of Works. Duties and Responsibilities a) Performing ...
-
Published 2 months ago Salary Ksh80,000.00 - Ksh90,000.00 / Monthly
The Building Works Engineer is responsible for executing and supervising a wide range of building construction and maintenance activities. This includes both new construction and refurbishment projects across residential, ...