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Voice Branch Officer job at Standard Bank Group

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Job Detail

  • Job ID 1006403
  • Career Level Officer
  • Experience 4 Years
  • Industry Finance
  • Qualifications Degree Bachelor

Job Description

JOB DETAILS:
Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prima…

Job Description
A 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers.

Required skills

Experience in complaints management and application of complaints regulations. Experience in understanding the groups operations Field of Study: Business Commerce Type of Qualification: First Degree

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