Security Systems Engineer (L3) / Tech Lead (NTT) job at NTT Ltd
- @TrendyJobbers | HR Outsourcing
- Full-time
- Posted 3 months ago
- Apply Before: June 17, 2024
- 0 Click(s)
- View(s) 84
Job Detail
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Job ID 1006951
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Career Level Others
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Experience Less Than 1 Year
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Industry Development
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Qualifications Degree Bachelor
Job Description
Key Roles and Responsibilities:
• Interact with clients on site to meet complex requirements of a solution.
• Escalate unresolved problems and issues to the relevant third parties.
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Write reports and proposals and complete and maintain project documentation.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Act as coach and mentor to more junior Implementation Engineers and Technicians.
• Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
• May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
Required skills
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