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Assistant Manager, API Developer Community

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Job Detail

  • Job ID 1007153
  • Career Level  Others
  • Experience  3 Years
  • Industry  Development
  • Qualifications  Degree Bachelor

Job Description

Key Responsibilities: –

  • Act as the primary point of contact for developers, providing timely and helpful support across multiple channels including forums, social media, and email.
  • Organize and facilitate community events, webinars, and workshops to encourage participation and facilitate learning. This includes identifying the key developer segments and tailoring engagement initiatives to meet their needs and interests.
  • Develop comprehensive strategies to build and maintain a vibrant developer community around our products and services & regularly curate and update content repositories to ensure accessibility and relevance.
  • Proactively engage with developers to address their questions, concerns, and feedback, ensuring a positive and responsive experience.
  • Develop a robust content strategy encompassing tutorials, documentation, blog posts, videos, and other educational materials to support developers in utilizing our products effectively.
  • Advocate for the developer community within the organization, championing their needs and priorities in product development discussions and decision-making processes.
  • Gather, analyze, and synthesize feedback from the community to identify trends, pain points, and opportunities for improvement.
  • Build and nurture relationships with external developer communities, industry influencers, and strategic partners to expand our reach and enhance our standing within the developer ecosystem.
  • Collaborate closely with cross-functional teams including marketing, product management, and customer support to align community initiatives with broader organizational goals and objectives.
  • Represent the bank at industry events, conferences, and meetups to promote our products, services, and thought leadership.

Required skills

2 years’ familiarity with agile development methodologies, Software Development, DevOps practices, c 3 years’ work experience, with at least: Bachelor’s Degree from a recognized university. Courses or certifications in building partnerships, relationship, communities and ecosystems. Master's degree is an added advantage.

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