Back to Search Result
Previous Job Next Job

HOTEL OPERATIONS MANAGER

Email Job

Job Detail

  • Job ID 1008376
  • Career Level  Officer
  • Experience  5 Years
  • Industry  Management
  • Qualifications  Degree Bachelor

Job Description

The Hotel Operations Manager whose primary responsibility will be to oversee and manage
the day-to-day operations of the hotel. You will work closely with the hotel staff to ensure
the smooth functioning of all departments and to provide exceptional guest experiences.
Your role will involve strategic planning, staff supervision, budget management, and
maintaining high-quality standards.
Key Accountabilities
Operational Management
• Develop and implement operational policies and procedures to optimize efficiency
and guest satisfaction.
• Coordinate and supervise the activities of various hotel departments, including
front desk, housekeeping, food and beverage, maintenance, and security.
• Monitor daily operations to ensure adherence to established standards and
resolve any operational issues or guest complaints promptly.
• Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance,
and safety standards are met.
Staff Supervision and Development:
• Train, and supervise hotel staff members, including department heads, supervisors,
and frontline employees.
• Provide guidance, coaching, and performance feedback to employees to enhance
their skills and ensure a high level of customer service.
• Foster a positive work environment that encourages teamwork, employee
morale, and professional growth.
• Conduct regular staff meetings to communicate organizational goals, operational
changes, and address any concerns.
Guest Relations:
• Ensure exceptional guest service by maintaining a strong presence in the hotel and
actively engaging with guests.
• Handle guest feedback, complaints, and special requests in a timely and
professional manner.
• Implement strategies to enhance guest satisfaction and loyalty, such as
personalized services, special promotions, or loyalty programs.
• Monitor guest reviews and ratings, analyse trends, and take appropriate actions to
improve overall guest experience.
Financial Management:
• Develop and manage the hotel’s annual budget, including revenue forecasting,
expense control, and profit optimization.
• Monitor financial performance through regular analysis of key performance
indicators (KPIs) and take corrective actions as required

Required skills

Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred) In-depth knowledge of hotel operations, including front office, housekeeping, food and beverage, mai Must have over 5 years of proven experience in hotel operations management, preferably in a supervis Solid understanding of financial management principles and experience in budgeting and financial ana
 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
Required 'Candidate' login for send message Click here to logout And try again
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.doc, .docx, .pdf)

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Answers

 

Job Alerts

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.