Customer Care Manager at Odoo
- @TrendyJobbers | HR Outsourcing
- Full-time
- Posted 5 months ago
- Apply Before: January 23, 2026
- 0 Click(s)
- View(s) 221
Job Detail
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Job ID 1014584
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Experience Less Than 1 Year
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Qualifications Degree Bachelor
Job Description
Responsibilities
- Manage a portfolio of approximately 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needs
- Facilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with Odoo
- Act as the primary point of contact for our customers, providing guidance and support to enhance their experience throughout their projects
- Collaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansion
Must Have
- Passion for software products
- Fluent in French and English both spoken and written
- Strong business acumen and understanding of customer needs
- Highly organized, with the ability to work autonomously and manage your time effectively
- Strong priority management skills, with the ability to thrive under pressure
- Minimum academic requirement of a Bachelor’s degree
- Based in Nairobi, Kenya or be a member of the East African Community (EAC)
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