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Customer Service Representative – Temp at Kenya Wine Agencies Limited (KWAL)

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Job Detail

  • Job ID 1015697
  • Experience  2 Years
  • Qualifications  Degree Bachelor

Job Description

What You Will Do

  • Process and validate customer orders across omni‑channel platforms (phone, email…).
  • Coordinate with Logistics, Sales, and Planning to ensure fast and accurate deliveries.
  • Track orders proactively and communicate updates to customers.
  • Resolve customer inquiries and complaints professionally and efficiently.
  • Identify cross‑sell and upsell opportunities and share insights with Sales.
  • Support Voice of Customer (VoC) programs and help improve NPS scores.
  • Maintain accurate records of customer interactions and transactions.
  • Use data dashboards and KPIs to support service improvements.

What You Bring

  • Bachelor’s Degree in Business Administration, Management or related field.
  • At least 2 years of experience in customer service, order management, or a similar role in FMCG or related industries.
  • Strong communication and relationship‑building skills.
  • Tech‑savvy with experience using MS Office, ERP or customer service systems.
  • Analytical thinker with a problem‑solving mindset.
  • A team player with emotional intelligence, curiosity, and a willingness to grow.

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