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Call Centre Agent at Denri Africa

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Job Detail

  • Job ID 1016060

Job Description

KEY RESPONSIBILITIES:

  • Receive and handle inbound customer calls in a professional and courteous manner
  • Respond to customer inquiries about products, orders, and services
  • Address customer complaints or concerns and provide appropriate solutions
  • Escalate complex issues to the relevant department when necessary
  • Record and update customer interactions accurately in the system
  • Follow up with customers to ensure issues are resolved
  • Meet individual performance and customer service targets

WHAT WE’RE LOOKING FOR:

  • Excellent communication and interpersonal skills
  • Strong problem-solving and customer handling skills
  • Ability to remain calm and professional under pressure
  • Basic computer literacy and ability to handle call management systems
  • Previous call centre or customer service experience is an added advantage

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