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Workshop Service Supervisor at Reeds Africa Consult

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Job Detail

  • Job ID 1016879
  • Experience  2 Years
  • Qualifications  Diploma

Job Description

Job Description

Workshop Coordination & Operations

  • Plan and assign daily tasks within the workshop to ensure smooth workflow and optimal productivity
  • Monitor job progress and ensure timely completion of all assigned work
  • Ensure all mandatory service checks are performed on each vehicle

Customer Service & Communication

  • Receive and attend to customers promptly and professionally
  • Capture customer concerns accurately and document them in job cards
  • Provide clear explanations of service requirements, timelines, and cost estimates (labour, parts, and external services)
  • Communicate any changes in timelines or cost variations to customers in a timely manner
  • Explain completed work, final charges, and advise on future service requirements

Technical Coordination

  • Brief technicians on customer-reported issues, required repairs, expected timelines, and cost estimates
  • Conduct road tests where necessary to verify that reported issues have been resolved
  • Ensure replacement parts (excluding warranty items) are returned to customers appropriately

Service Quality & Compliance

  • Verify parts usage and ensure proper authorization for warranty-related replacements
  • Maintain high standards of workshop cleanliness and organization
  • Promote and enforce adherence to health and safety standards

Tools, Equipment & Reporting

  • Ensure all tools and workshop equipment are properly maintained and in good working condition
  • Prepare and submit daily workshop performance reports
  • Maintain accurate job records through SAP/DMS systems
  • Provide regular updates on job progress, highlighting delays, risks, or resource gaps to management

Planning & Monitoring

  • Track workforce utilization and report any shortages or excess capacity
  • Support efficient manpower allocation to meet operational demands

Job Requirements

Qualifications & Requirements

  • Diploma or Degree in Mechanical Engineering or a related field
  • Minimum of two (2) years’ experience in a similar workshop or service environment
  • Proficiency in Microsoft Office applications, particularly Excel and Word
  • Strong understanding of motorcycle and small engine servicing (including brands such as TVS, Piaggio, and Briggs & Stratton)
  • Valid driving license

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