Service Desk Coordinator at Gap Recruitment Services Limited
- @TrendyJobbers | HR Outsourcing
- Full-time
- Posted 8 hours ago
- Apply Before: August 27, 2026
- 0 Click(s)
- View(s) 12
Job Detail
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Job ID 1021469
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Experience Less Than 1 Year
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Qualifications Diploma
Job Description
Key Responsibilities
- Prepare commercial quotations for parts, repairs, and replacements identified by the Support team during preventive maintenance visits and call-outs.
- Track quotations through to client approval and proactively follow up on outstanding or pending quotations.
- Work closely with the Support Coordinator to ensure preventive maintenance schedules are kept up to date and visits are planned and completed on time.
- Monitor items identified for replacement or repair and ensure they are resolved and closed out before the next scheduled preventive maintenance visit.
- Provide backup client communication, including responding to service-related emails and enquiries.
- Maintain accurate and up-to-date records of quotations, approvals, follow-ups, and preventive maintenance scheduling status.
- Liaise with the Presales and Support teams to gather accurate technical and commercial information required for quotation preparation.
- Assist the Presales team with commercial quotations for project-related activities in addition to after-sales quotations.
- Follow up with relevant internal teams to ensure client requests and service-related actions are progressing within agreed timelines.
- Support the wider Support Department with coordination and administrative activities as required.
- Proactively identify potential delays, outstanding actions, or gaps and escalate them to the relevant team members.
- Contribute to the smooth and efficient delivery of after-sales services and overall customer satisfaction.
Qualifications & Experience
- Diploma or Degree in Business Administration, Engineering, or a related field.
- 1–2 years of experience in coordination, sales support, customer service, or a similar role.
- Experience within a technical, security, engineering, or service-oriented industry will be an added advantage.
- Proficient in Microsoft Excel and Word.
- Familiarity with CRM, quotation, or service management software is an advantage.
- Strong organizational skills with the ability to manage multiple quotations, follow-ups, and deadlines simultaneously.
- Good written and verbal communication skills, with the ability to draft clear and professional client correspondence.
- Strong attention to detail and accuracy.
- Proactive approach with the ability to identify and flag potential issues before they become delays.
- Ability to work effectively with multiple teams and stakeholders.
- Strong customer service and relationship management skills.
Key Competencies
- Quotation preparation and follow-up
- Service coordination
- Customer service
- Administrative and organizational skills
- Attention to detail
- Time management and prioritization
- Written and verbal communication
- Stakeholder coordination
- Problem-solving
- Proactive follow-up
- Microsoft Office proficiency
- Teamwork and collaboration
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