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Analyst Full-time Job

6 months ago Computing and ICT Phoenix   779 views
Job Details

Analyst - Onsite Desktop Support

Some responsibilities include but not limited to:

  • Perform installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
  • Determine appropriate hardware and software based on corporate policy and end user requirements
  • Respond to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
  • Use corporate incident management system to record and track all support work
  • Maintain accurate hardware and software records for corporate assets
  • May assist with the procurement of hardware and software
  • Support team’s abilities and functions through positive customer relations
  • Gain additional knowledge and stay abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other teams


  • Four-year college degree in a technology-related discipline
  • Minimum of 5 years of technical level 2nd or level 3 tech support role
  • Superior customer service skills
  • Advanced knowledge, support and troubleshooting of AV, presentation, and teleconferencing equipment
  • Strong professional experience in a Windows 7/10 Enterprise environment
  • MAC OS experience required
  • In-depth knowledge of Android and Apple iOS and mobile device technologies
  • Superior analytical and problem solving skills
  • Ability to work within a team environment
  • Ability to independently plan, organize and prioritize one’s own activities
  • Ability to express ideas clearly in both written and oral communications
  • Ability to communicate technical information to a non-technical audience in a clear and coherent manner
  • Ability to effectively lead technical teams, to bring about technology solutions
  • A+ certification preferred
  • Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
  • Create, maintain & publish support documentation as needed
  • Local travel may be required
  • Occasional evening and weekend work may be required
  • Ability to lift and move desktop and other related hardware
Company Description
Recruiting Agency