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Call Center Customer Support Agent - USA Based Job ID: 4168 Full-time Job

1 year ago Retail and Customer Services New York City   805 views
Job Details


Crossover, the world’s largest #remotework company supporting enterprise software for our global customers, is looking for exceptional professionals who want to work for our support team, a support team unlike any other support organization. We are the world leader in long-term full-time roles in 100% #remotejobs. Want to be the best remote worker in your part of the world? If you earn a position with us, you’ll get on the job training and coaching for effective remote productivity.

A fully remote call center support agent position that is a great fit for any smart person with great communication skills and an ability to learn a set of knowledge base articles. No prior knowledge required, a perfect fit as a first job for new college graduates. All you need is a computer, a stable internet connection, a quiet environment and you can earn more than twice the minimum wage to help customers with various challenges. It is a full time job which you can do from anywhere. There are many career opportunities for the best call center support agents in our organizations and it's a great way to gain a career track record that's required in almost any other job.

Our workforce is composed of the top 1% of talent from all around the world. Working with super-smart, high paced colleagues enables you to build a dream-team with exceptional performance.

Joining us is a smart career move as within a short period of time you’ll evolve your skills to become a #futureofwork executive that exceeds any global standards of any company out there. Apply now to start your long-term career path with us!

Apply now to start your long-term career path with us and join the #futureofwork

Key Responsibilities:

  • Respond to customer calls or incoming tickets over mail and work on them to resolution

  • Spend quality time during your day on expanding your knowledge to be able to resolve more tickets and faster

Candidate Requirements:

  • Must reside in the USA - No relocation provided.

  • A College Degree

  • Perfect English (written and spoken)

  • Computer Literacy (and a computer with microphone and headset)

  • Reliable, high speed internet connection

  • Quiet setting with no background noise to take calls

Nice to Haves:

  • Learning Ability - curious, interested in the details, wants to learn and broaden their knowledge to be able to answer key customer questions with ease. Bases all decisions on deep insights resulting from a breadth of knowledge

  • Quick processing - ability to process a lot of data quickly and come up with crisp insight and conclusions. Ability to digest documents, tickets, sheets, discussions without losing sight of the main goal. Can produce results on a daily basis, makes every hour count

  • Simplification - ability to distill a lot of information into clear, simple decisions and recommendations. Ability to express complex problems in a simple way. Ability to draw simple operational plans to complex issues. Does not get distracted by noise or volume of data and remains focused on delivering simple solutions

What you will be doing:

  • On daily basis you will be taking customer calls or answering customer support tickets over email.

  • You will scan knowledge base articles to find the best match to resolve the customer issue or better yet, retrieve the relevant knowledge base article from the set you already know.

  • You strive to understand what the customer needs and resolve that need in a way that leaves the customer satisfied and the issue resolved

  • In the few cases where you cannot resolve the issue, you will move it on to a senior support agent and make sure there is positive handoff and the customer is fully aware of who's handling them

  • You will devote a part of each day to learn and improve your breadth of knowledge by reading and certifying yourself on a growing pool of knowledge base articles

Company Description
Crossover connects companies to the best talent from around the world and provides a seamless end-to-end solution for remote team management.
What We Do
Crossover (also known as Crossover for Work) not only connects companies to the best talent from around the world, but also provides a seamless end-to-end solution for remote team management.