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Chief Operating Officer Job ID: 4160 Full-time Job

1 year ago Administration, Business and Management New York City   336 views
Job Details


It’s not everyday a fully remote C-level position opens up at a 500+ people software company. New remote job! Chief Operating Officer at Crossover. Work from anywhere, managing a company with 500+ people from 100+ different countries.

Crossover, the world’s largest #remotework company, is looking for a high performing Chief Operating Officer (COO) for a long-term, full-time role. A successful COO in our organization needs to be hands on, into the details, fast to react, quick to process and eager to deliver great results every day. Making day to day decisions that have an immediate impact on the company’s blueprint and customer success.

Our workforce is composed of the top 1% of talent from around the world. Working with super-smart and high paced colleagues enables you to build a dream-team with exceptional performance.

We transform slow paced, complex software companies into what we believe is the future of work. Here is what it looks like: The Key Themes That Matter for the Future of Work. The COO needs to transform and operate multiple different software companies, each with their own challenges. Learn how to operate them in our own, revolutionary, fully remote operating environment. Work at a super-fast paced environment with new software companies that join our portfolio each month and several companies are evaluated weekly. Grow your career at a rapid pace, receive daily coaching and weekly performance reviews. Improve your skills and deliver unprecedented business results.

Joining us is a smart career move as within a short period of time you’ll evolve your skills to become a #futureofwork executive that exceeds any global standards of any company out there. Apply now to start your long-term career path with us!

Candidate Requirements:

  • 5+ years as a hands-on software developer or architect or in software managerial roles

  • 5+ years as a cross functional leader (engineering and one or more of support, finance, sales, PS or MS)

  • 5+ years of experience in transformation projects of software companies, can devise great plans to restructure companies into success

  • 3+ years of experience working with customers on escalations and customer satisfaction challenges

  • Managerial experience of at least 250 people

  • P&L responsibility over at least $50M

Nice to have:

  • Control Freak - Is curious, interested in the details, wants to read each document and is never satisfied with the answers to key questions, without looking into the details. The base of all decisions are deep insights resulting from the breadth of knowledge.

  • Quick processing - Have the ability to process a lot of data quickly and come up with crisp insights and conclusions. Have the ability to digest documents, tickets, sheets and discussions, without losing sight of the main goal. Producing results on a daily basis, making every hour count.

  • Simplification - Have the ability to distill a lot of information into clear, simple decisions and recommendations. Have the ability to express complex problems in a simple way and be able to draw simple operational plans for complex issues. Does not get distracted by noise or volume of data and remains focused on delivering simple solution

What you will be doing:

We are hiring a team of Chief Operating Officers who will be deployed into our enterprise $100M+/ year software companies to ensure that each company hits our target for operating margin, while also achieving industry leading benchmarks for customer retention. The ideal COO candidate has a high IQ, is deeply technical, a high velocity leader with a minimum of 5+ years of software Engineering Management experience, plus a minimum of 5+ years of multi-functional management experience. Responsibilities will include some portion of customer-facing operations such as Professional Services, Customer Support and Account Management. He or she may have previously been a COO or an operationally minded CEO in a small or medium sized company or a Senior Functional Leader in a large corporation.

The ideal person is a software expert and hands-on, a control freak at the core, and he or she is both capable and passionate about the details as well as unyielding in their expectations for accurate analysis of the most important problems. The ideal person will also hold an extremely high bar for talent, embracing the Crossover model of top 1% global talent, whilst understanding that there is no more important asset in a software company than its people.

The COO will report directly into an Executive Vice President within the Ownership Group and be a ‘dotted line’ report to the CEO of an operating company. You will be serving as a key member of the operating company’s senior leadership . You will be measured on operating margin achievement, the quality of operating company talent, the operating company’s effective use of ownership-managed shared services and the customer experience. The COO is expected to enable the CEO to focus on business growth, vision and strategy and to drive down the cost of delivery quarter-over-quarter in order to free up investment dollars for customer retention and growth activities.

Your work activities will include:

  • Customer by customer review of contracts, NPS and financial status to provide excellent customer success plans, high NPS scores and restructuring plans to evolve the customer's footprint.

  • Company by company deep dives resulting in documented improvement plans that need to yield 25% improvement Q/Q for companies in their steady state and 50% improvement Q/Q for companies in their integration phase.

  • Function by function deep dives resulting in a documented improvement plan including Engineering, Support, PS, MS, SaaSOps, Finance, Supply Chain etc.

  • Automation plans that enable higher throughput with optimized cost.

  • Hiring plans to improve the talent pool in your team by using the Crossover staff, create the required pipelines and upgrade your team’s talent on a regular basis.

  • Documentation and knowledge transition plans to retain company knowledge.

  • Oversee the transformation process of acquired companies and build a plan for each on how to adapt it to the future of work.

  • Occasional travel to high profile customers to ensure customer success.

Company Description
Crossover connects companies to the best talent from around the world and provides a seamless end-to-end solution for remote team management.
What We Do
Crossover (also known as Crossover for Work) not only connects companies to the best talent from around the world, but also provides a seamless end-to-end solution for remote team management.