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Customer Success Manager Job ID: 4221 Full-time Job

1 year ago Retail and Customer Services Newport News   514 views
Job Details


Do you have an exemplary track record in sales or account management within the technology or enterprise software space? If you didn't love selling, would you be a management consultant, understanding and mapping solutions to important business problems? Will you thrive working alongside the smartest peers in the industry, assessing commercial opportunities across multiple products and verticals? If so, you could be the right person to join our team as a Customer Success Manager.

Ignite makes over 90% of its sales, marketing and R&D investments in existing customers, and our unique, Netflix-style licensing model allows customers to access new solutions as part of their current subscription. As an Ignite CSM, this gives you the unprecedented capability to offer customers new solutions as fast as you can identify their business needs and map solutions to those needs.

Key Responsibilities:

  • Identify sales opportunities within an installed customer base for solution expansion, solution innovation upsell, support program upsell, and new solution cross-sell

  • Perform regular cadence of business reviews with customers, surfacing customer needs and mapping Ignite’s value proposition to those needs

  • Qualify sales opportunities using the SCOTSMAN framework to required probability for contract closing by the sales team

  • Operate effectively using Ignite’s structured sales processes and tools

Candidate Requirements:

  • 3+ years in technology sales, including upselling and cross-selling

  • Bachelor’s degree or equivalent

  • Account management or client partnership experience across several industries and a portfolio of solutions

  • Over-achievement versus quota in past sales or account management roles

  • Excellent written and spoken business English

Nice to have:

Experience in enterprise software or SaaS sales/account management

What you will be doing:

  • Spending 50%+ of your time conducting business reviews with your customers, cycling through the process stages of Prepare, Engage, Execute and Review

  • Advancing 20+ sales opportunities per quarter from identified concept to sales qualified using video meetings, emails and phone conversations

  • Researching and understanding customer business objectives through Ignite's FirstRain tool, analysis of customer solution usage, and review of publicly available information

  • Executing <24 hour response to customer inquiries, bringing specialized Ignite resources to bear in order to solve customer issues

Company Description
Crossover connects companies to the best talent from around the world and provides a seamless end-to-end solution for remote team management.
What We Do
Crossover (also known as Crossover for Work) not only connects companies to the best talent from around the world, but also provides a seamless end-to-end solution for remote team management.