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Administrative Assistant 1- (TSR Intern) Nairobi I Full Time | Job Requisition: 364019

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Job Detail

  • Job ID 1008558
  • Industry  Management
  • Qualifications  Degree Bachelor

Job Description

PURPOSES
This position is primarily for educational or religious
purposes and should be used for providing valuable
educational experiences for the Intern. It is to give
the Intern an opportunity to see how principles and
practices learned in their educational institutions are
applied in actual work setting. Under general
supervision, the Intern performs work as assigned by
the department. The Administrative Assistant TSR
Intern will be engaged on a six months fixed term
non renewable contract and reports to the ICS

RESPONSIBILITIES:
Typical Real Estate Intern duties would be the following:
• Assist in Troubleshooting, prioritizing, and
resolving customer support incidents and service
requests through searching the knowledge base
and consulting with the Global Service Center,
senior TSRs, and managers as needed.
• Assist in Providing regular status updates to
customers, and establish realistic expectations
regarding when they can expect resolution to their
incident or service request.
• Assist in Escalating in a timely manner any tickets
that require greater knowledge, skill, or access
privileges to resolve.
• Upon resolving an incident or service request,
make follow-up contact with the customer to
ensure their needs were met, and identify and
resolve any gaps.
• Assist customers with simple training needs.
• Assist in Performing basic system management
and routine security administration tasks.
• Assist in Maintaining an accurate inventory of Area
IT Assets using the corporate IT Asset
Management tracking system.
• Participate in continual learning and improvement.
• Must be worthy of a Temple Recommend

Required skills

Advanced understanding of IT business functions, Bachelor's degree/Diploma in one of the following disciplines Effective interpersonal, collaborative and communication skills with a strong emphasis on customer s Expert-level knowledge of a variety of operating systems, Information Communication Technology, Computer Science, Software & Hardware Engineering, Specific IT

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