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Applications Support Engineer at Equity Bank Kenya

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Job Detail

  • Job ID 1016655
  • Experience  3 Years
  • Qualifications  Degree Bachelor

Job Description

Responsibilities:

  • Applications Monitoring – Continuously tracking the performance and availability of banking applications, such as core banking, payment systems, integrations with third party applications.
  • Troubleshooting & Incident Management – Quickly identifying, diagnosing, and resolving application issues that may impact business operations.
  • User Support – Providing level 2 support to the business.
  • Project support – be a subject matter expertise in supporting value-added services and project implementation.
  • Change Management – Coordinating application updates, patches, and new releases to minimize disruption to business operations.
  • Performance Optimization – Analyzing application performance metrics and implementing improvements to enhance speed, reliability, and efficiency.
  • Security & Compliance – Ensuring that application support activities adhere to stringent industry security standards and regulatory requirements.
  • Disaster Recovery & Business Continuity – Participating in the development and testing of recovery plans for critical banking applications.
  • Vendor Liaison – Collaborating with partners and third-party service providers to resolve complex issues and manage service level agreements.
  • System Integration – Assisting in the integration of various business applications to ensure seamless data flow and functionality.

Qualifications:

  • Industry Experience – Prior experience in application support, particularly in financial services, banking, or insurance.
  • 3 years minimum –in financial services, banking, or insurance.
  • Educational Background – A degree in Computer Science, Information Technology, Software Engineering, or a related field.
  • Technical Skills – Proficiency in programming paradigms (Java, Python, SQL), operating systems (Linux, Windows), and database management.
  • ITIL Certification – Knowledge of IT Service Management (ITSM) frameworks, such as ITIL is added advantage.
  • Project Management Training – Certifications like PMP or Agile methodologies is an added advantage.
  • Security & Compliance Knowledge – Understanding of cybersecurity best practices and regulatory compliance is added advantage.
  • Problem-Solving & Analytical Skills – Ability to diagnose and resolve complex technical issues efficiently.
  • Communication & Collaboration – Strong interpersonal skills to work with cross-functional teams, vendors, and end-users.

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