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Assistant Public Communications Officer

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Job Detail

  • Job ID 1014166
  • Career Level  Officer
  • Qualifications  Diploma

Job Description

For appointment to this grade, a candidate must have:

  • Kenya Certificate of Secondary Education mean grade C- or its equivalent with at least a C- in English and Kiswahili
  • possess good oral and written communication skills in both English and Kiswahili;
  • a Diploma in any of the following disciplines: Diploma in Telecommunication Operations, Customer Service, Public Relations, Communication Management, Event Management, Front Office or equivalent qualification from a recognized institution;
  • a certificate in sign language from a recognized institution

Duties and Responsibilities

  • connecting telephone calls for customers and responding to Citizens Service Delivery Contact Centre enquiries
  • responding to customer enquiries and directing them to the respective destinations;
  • implementing standards and procedures for corporate communication.
  • capturing data of organized and scheduled corporate events;
  • drafting corporate events briefs for distribution to the Customer relations personnel;
  • drafting initial information, education and communication materials for review;
  • shooting, photographing and editing promotional, and other video material/content;
  •  registering participants during conferences, official visits, seminars and workshops;
  • distributing hard copy and digital corporate publications;
  • disseminating of customer enquiries and complaints to relevant offices for action; and
  • interpretation of sign language

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