Call Centre Nursing Executive at CIC Insurance
- @TrendyJobbers | HR Outsourcing
- Contract
- Posted 4 weeks ago
- Apply Before: October 31, 2024
- 0 Click(s)
- View(s) 6
Job Detail
-
Job ID 1009413
-
Industry Management
-
Qualifications Degree Bachelor
Job Description
PRIMARY RESPONSIBILITIES:
- Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
- Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
- Issuance of both in and outpatient approvals for admissible requests for insured members.
- Communication to stakeholders on management of cases and financial liability through reports.
- Provide input for the customer service reports.
- Share daily/weekly and monthly reports as may be required from time to time.
- Participate in cost management initiatives/strategies that have been put in place by the business.
- Handle customer service issues and queries in a timely manner.
- Escalate Customer queries to the relevant job role if necessary.
- Maintain professional ambience within the office premises.
- Promote the organization’s customer service charter.PRIMARY RESPONSIBILITIES:
- Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
- Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
- Issuance of both in and outpatient approvals for admissible requests for insured members.
- Communication to stakeholders on management of cases and financial liability through reports.
- Provide input for the customer service reports.
- Share daily/weekly and monthly reports as may be required from time to time.
- Participate in cost management initiatives/strategies that have been put in place by the business.
- Handle customer service issues and queries in a timely manner.
- Escalate Customer queries to the relevant job role if necessary.
- Maintain professional ambience within the office premises.
- Promote the organization’s customer service charter.
Required skills
Related Jobs
-
Published 3 months ago
Assists in supporting the monitoring and evaluation of teaching and learning across the college and contribute to college self-evaluation and the development of improvement plans. Main Duties ...
-
Published 3 months ago
Main Duties and Responsibilities The duties and responsibilities are: Deliver lectures as part of a formal curriculum and host tutorials and other small group teaching.<...
-
Published 3 months ago
Key Responsibilities: i.Support, facilitate, and coordinate the daily activities of research projects ongoing within the SWOP clinics; ii.Reviews and develops a familiarity with ...