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Call Centre Nursing Executive at CIC Insurance

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Job Detail

  • Job ID 1009413
  • Industry  Management
  • Qualifications  Degree Bachelor

Job Description

PRIMARY RESPONSIBILITIES:

  • Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
  • Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
  • Issuance of both in and outpatient approvals for admissible requests for insured members.
  • Communication to stakeholders on management of cases and financial liability through reports.
  • Provide input for the customer service reports.
  • Share daily/weekly and monthly reports as may be required from time to time.
  • Participate in cost management initiatives/strategies that have been put in place by the business.
  • Handle customer service issues and queries in a timely manner.
  • Escalate Customer queries to the relevant job role if necessary.
  • Maintain professional ambience within the office premises.
  • Promote the organization’s customer service charter.PRIMARY RESPONSIBILITIES:
    • Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
    • Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
    • Issuance of both in and outpatient approvals for admissible requests for insured members.
    • Communication to stakeholders on management of cases and financial liability through reports.
    • Provide input for the customer service reports.
    • Share daily/weekly and monthly reports as may be required from time to time.
    • Participate in cost management initiatives/strategies that have been put in place by the business.
    • Handle customer service issues and queries in a timely manner.
    • Escalate Customer queries to the relevant job role if necessary.
    • Maintain professional ambience within the office premises.
    • Promote the organization’s customer service charter.

Required skills

1 year Experience in a medical call centre management unit 3 years Relevant experience in busy health environment Computer literate in MS Office and other office applications E Customer Experience training will be an added advantage. Diploma in Clinical Medicine/Nursing (KRCHN) E

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