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Call Centre Quality and Performance Manager

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Job Detail

  • Job ID 1017142
  • Career Level  Manager

Job Description

The Role
RTO Quality and Performance Manager (Experience in call center most preferred)

What You’ll Do

  • Performance Monitoring and Evaluation
  • Quality assurance
  • Continuous improvement
  • Training and Development
  • Compliance and Standards

What We’re Looking For

  • Have worked in a similar role before.
  • Strong analytical skills with a keen eye for detail and accuracy.
  • Data-driven mindset
  • Excellent communication and problem-solving skills.
  • Ability to work proactively and independently in a fast-paced environment.
  • Proficiency in quality assurance software and tools
  • Ability to lead and motivate a team
  • Problem solving and decision making abilities
  • Experience in call Centre most preferred.
  • Bachelors Degree
  • Alignment with Glovo values:
  • Humble: Open to learning and self-improvement.
  • Good Vibes: A positive, can-do attitude.
  • High Bar: Commitment to excellence.
  • Care: Empathy for others and a drive to make a difference.

What’s in It for You?

  • Gain hands-on experience in a dynamic tech-driven company.
  • Work closely with a high-performing, collaborative team.
  • Opportunity to make a real impact on operational excellence.
  • Career development and networking opportunities.

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