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CDL Human Resource on cdl.zohorecruit.com

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Job Detail

  • Job ID 1016643
  • Experience  7 Years
  • Qualifications  Degree Bachelor

Job Description

Key Responsibilities

ICT Strategy & Leadership

  • Develop, implement, and manage ICT strategies aligned with the organization’s business goals.
  • Provide leadership and direction to the ICT team, ensuring high performance and continuous improvement.
  • Drive digital transformation initiatives to enhance efficiency, customer experience, and automation.

ICT Infrastructure & Systems Management

  • Oversee installation, configuration, and maintenance of all IT hardware, software, networks, and communication systems.
  • Ensure optimal performance, scalability, and security of core systems including credit management systems, databases, and digital platforms.
  • Manage system upgrades, vendor relationships, and IT procurement in line with set budgets.

Cybersecurity & Risk Management

  • Implement and monitor robust information security measures to protect data, systems, and networks.
  • Lead cybersecurity initiatives including threat monitoring, incident response, penetration testing, and disaster recovery planning.
  • Ensure compliance with relevant ICT policies, laws, and regulatory requirements such as Data Protection guidelines.

Systems Support & User Training

  • Provide oversight for helpdesk operations and timely resolution of IT issues.
  • Ensure proper documentation of systems, processes, and disaster recovery protocols.
  • Coordinate user training programs to enhance system utilization and digital literacy.

 ICT Governance & Compliance

  • Develop and enforce ICT policies, standards, and procedures.
  • Ensure data integrity, backup, and business continuity plans are maintained and tested regularly.
  • Conduct regular IT audits to assess system effectiveness and identify improvement areas.

Innovation & Continuous Improvement

  • Identify and implement new technologies that can improve operational efficiency.
  • Support development of digital products including mobile apps, customer portals, and CRM tools.
  • Analyze ICT trends and make strategic recommendations to management.

Requirements

Qualifications & Experience

  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • Master’s degree in IT, Data Science, Cybersecurity, or Business (added advantage).
  • Minimum 7–10 years of experience in ICT, with at least 3 years in a leadership role.
  • Experience in financial services, banking, microfinance, credit systems, or fintech is highly preferred.
  • Strong knowledge of:-
  • ICT infrastructure, networking, and cloud technologies
  • Cybersecurity frameworks and best practices
  • Database management (SQL, Oracle, etc.)

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