Customer Experience Executive, Claims at Prudential Life Assurance Kenya
- @TrendyJobbers | HR Outsourcing
- Full-time
- Posted 12 months ago
- Apply Before: August 24, 2025
- 0 Click(s)
- View(s) 495
Job Detail
-
Job ID 1012385
-
Career Level Executive
-
Industry Management
-
Qualifications Degree Bachelor
Job Description
The Claims Analyst will be part of the Claims team and will report to the Customer Experience Manager, Claims. They will be responsible for servicing Individual Life and Group Life claims at PLAK through timely and accurate completion of all service-related tasks
Principal Accountabilities
- To provide efficient handling of monthly Individual Life and Group Life claims within 2 working days of receipt of claim documentation
- To settle at least 90% of all claims in the month they are due
- To prepare and maintain accurate data records and claims register for Group Life claims in order to ensure accurate and timely submission of required data.
- Propose any changes to the claims process to address risks identified and improve processes
- To contact policyholders on daily, weekly and monthly basis to ensure outstanding claims are maintained at a minimum.
- To adhere to all policies and procedures related to processing of claims
- To maintain accuracy, productivity goals and observe regulatory requirements in relation to claims processing and settlement
- Maintain excellent communication skills, with the ability to work well with others.
Core Competences and Skills Required
- Demonstrated ease in exercising initiative, good judgment, good problem solving, and decision making.
- Written, verbal, interpersonal & communication skills and capacity to build and maintain good long-term relationships with stakeholders and partners.
- Excellent customer service and organizational skills.
- Ability to analyze information with a keen eye to detail and report with utmost accuracy and attention.
- Must possess a strong service orientation and be able to maintain professional composure when dealing with confrontation or complaints.
- Above board levels of honesty, integrity and confidentiality.
Required skills
Related Jobs
-
Published 2 days ago
The Sales team lead will be responsible for driving the growth of the logbook loans business by acquiring new clients, managing customer relationships, and leading a team of sales ...
-
Technical Lead – Investment Partnerships and Impact at Sustainable Business Consulting (SBC) Full-timePublished 3 days ago Salary KSh 100,000.00 - KSh 150,000.00 / Monthly
Key Responsibilities Investor Sourcing and Capital Mobilisation Develop and execute investor engagement and capital mobilisation strategies. Identify and ...
-
QSSK-Customer Service Operations Officer – Transit Operations at Q-Sourcing Servtec Group Full-timePublished 7 days ago
Job Purpose This position will be responsible for managing transit shipments through the Port of Mombasa, with a primary focus on cargo destined for ...