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Customer Experience Officer – Westlands

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Job Detail

  • Job ID 1008239
  • Career Level Officer
  • Experience 2 Years
  • Industry Management
  • Qualifications Diploma

Job Description

Customer Experience Officer Duties and Responsibilities

Customer Experience Officer job description should contain a variety of functions and roles including:

Tracking customer experiences across online and offline channels.
Collaborating with other teams to enhance customer services and brand awareness.
Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
Performing product tests, evaluating after-sales and support services, and facilitating improvements.
Documenting processes and logging technical issues, as well as customer compliments and complaints
Keeping informed of industry trends and new CRM technologies.​
Identifying customer needs and taking proactive steps to maintain positive experiences.
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Developing feedback surveys
Scheduling in-person and online meetings with customers
Thinking of ways to show appreciation to loyal clients
And other methods to improve and maintain the overall brand experience

Required skills

• At least two (2) years working in a service oriented industry • Computer proficient • Customer service oriented Basic accounting skills Diploma in Front Office Administration/Business Administration/ Health records or an equivalent qua

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