Customer Service Personnel job at Afrique Shipping Services Limited
- @TrendyJobbers | HR Outsourcing
- Full-time
- Posted 3 months ago
- Apply Before: June 26, 2024
- 0 Application(s)
- View(s) 70
Job Detail
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Job ID 1007294
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Career Level Others
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Experience 2 Years
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Industry Management
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Qualifications Degree Bachelor
Job Description
ey Responsibilities:
• Monitor customer service metrics such as response time, resolution time, and customer satisfaction scores.
• Develop and maintain standard operating procedures (SOPs) for customer service operations.
• Handle escalated customer complaints and provide timely resolutions.
• Work closely with other departments such as Sales & Marketing, operations and logistics to ensure a seamless customer experience
• Maintain a positive and collaborative work environment.
• Assist Marketing team by doing telemarketing.
• Collaborate with the marketing team to develop customer service initiatives that support overall business goals.
• Implement quality control measures to ensure that customer service representatives are.
Required skills
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