Customer Service Personnel job at Afrique Shipping Services Limited

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Job Detail

  • Job ID 1007294
  • Career Level Others
  • Experience 2 Years
  • Industry Management
  • Qualifications Degree Bachelor

Job Description

ey Responsibilities:
• Monitor customer service metrics such as response time, resolution time, and customer satisfaction scores.
• Develop and maintain standard operating procedures (SOPs) for customer service operations.
• Handle escalated customer complaints and provide timely resolutions.
• Work closely with other departments such as Sales & Marketing, operations and logistics to ensure a seamless customer experience
• Maintain a positive and collaborative work environment.
• Assist Marketing team by doing telemarketing.
• Collaborate with the marketing team to develop customer service initiatives that support overall business goals.
• Implement quality control measures to ensure that customer service representatives are.

Required skills

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