Customer Service Representative – Temp at Kenya Wine Agencies Limited (KWAL)
- @TrendyJobbers | HR Outsourcing
- Full-time
- Posted 7 months ago
- Apply Before: March 13, 2026
- 0 Click(s)
- View(s) 261
Job Detail
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Job ID 1015697
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Experience 2 Years
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Qualifications Degree Bachelor
Job Description
What You Will Do
- Process and validate customer orders across omni‑channel platforms (phone, email…).
- Coordinate with Logistics, Sales, and Planning to ensure fast and accurate deliveries.
- Track orders proactively and communicate updates to customers.
- Resolve customer inquiries and complaints professionally and efficiently.
- Identify cross‑sell and upsell opportunities and share insights with Sales.
- Support Voice of Customer (VoC) programs and help improve NPS scores.
- Maintain accurate records of customer interactions and transactions.
- Use data dashboards and KPIs to support service improvements.
What You Bring
- Bachelor’s Degree in Business Administration, Management or related field.
- At least 2 years of experience in customer service, order management, or a similar role in FMCG or related industries.
- Strong communication and relationship‑building skills.
- Tech‑savvy with experience using MS Office, ERP or customer service systems.
- Analytical thinker with a problem‑solving mindset.
- A team player with emotional intelligence, curiosity, and a willingness to grow.
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