Customer Success Partner – Reefer/FMCG at Maersk Line
- @TrendyJobbers | HR Outsourcing
- Full-time
- Posted 2 months ago
- Apply Before: June 5, 2026
- 0 Click(s)
- View(s) 99
Job Detail
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Job ID 1018657
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Experience 3 Years
Job Description
KEY RESPONSIBILITIES:
- Build long-term partnerships with clients by understanding their supply chain challenges maintaining strong relationships with existing and potential customers
- Act as the primary point of contact for customer inquiries, ensuring timely and effective communication on significant trends, rate changes and policies for your assigned accounts
- Reporting and feedback loop from the sales team on opportunities and Ocean and Landside contract fulfillment.
- Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship.
- Client engagement – Support Sales with customer visits and engagement to understand business and needs of the customers and how to support them.
- As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed.
- Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment.
- Manage the tender handling/contracting process and co-ordinate with Tender Contract Management (TCM) to ensure a comprehensive and competitive offer is submitted to the customers.
- Co-ordinate the L&S Quoting & contracting process with the relevant stakeholders.
- Timely contract renewals & contract management.
- Engage with and enable customers from contract handling through performance and satisfaction.
- Manage the allocation to contract fulfilment process; internally and externally.
- Support in issue resolution and drive transactional efforts toward OTS (One Team Sales).
- Customer satisfaction – customer follow up and initiatives.
- Client facing – customer visits to understand business and needs of the customers and how to support them.
- Learning and development focal for Sales team.
WHO WE ARE LOOKING FOR:
Someone with:
- 3–5 years’ experience in customer service, logistics, or freight forwarding
- Proven experience managing end-to-end shipment processes and customer relationships
- Experience handling complex accounts and escalations
- Proven experience in a commercial role within the logistics industry with role in developing solutions for customers in the Reefer and FMCG vertical.
- Proven track record in business-to-business sales, preferably in shipping, logistics, or transportation.
- Skilled in consultative/value selling and solution-based approaches.
- Independent action as well as an entrepreneurial mindset and commitment
- Ability to articulate value creation by providing integrated solutions combining the Maersk products and services
- Experience within the Reefer and FMCG vertical.
- A strong continuous improvement mindset
- Excellent communication and problem-solving skills.
- Self-motivated, independent starter who is also a good team player.
- Strong analytical skills.
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