Back to Search Result
Previous Job Next Job

Customer Support Technician (Fibre to Home) at Mybest Ltd

Email Job

Job Detail

  • Job ID 1018159
  • Experience  3 Years
  • Qualifications  Diploma

Job Description

Key Responsibilities

  • Installation, maintenance, and support of Fibre to Home (FTTH) and business internet connections.
  • Troubleshooting internet connectivity, routers, wireless devices, fibre links, and customer network issues.
  • Monitoring signal strength, network stability, and ensuring optimal customer connectivity.
  • Conducting fault diagnosis and restoration of network outages within agreed timelines.
  • Maintenance of fibre and wireless network infrastructure including cabling, poles, routers, switches, access points, and related equipment.
  • Site surveys and technical assessments for new installations.
  • Configuration and support of networking equipment.
  • Customer support and resolution of technical complaints professionally and efficiently.
  • Coordinating field activities and supporting junior technicians where necessary.
  • Ensuring proper installation standards and adherence to company procedures.
  • Preparing technical reports and escalation of unresolved issues.

Requirements

  • Diploma or Certificate in Telecommunications, IT, Electrical Engineering, or related field.
  • Proven experience in a similar role within an ISP or fibre internet company.
  • Hands-on experience with FTTH installations, wireless networking, signal troubleshooting, and customer support.
  • Experience maintaining ISP infrastructure and responding to network faults.
  • Experience working with installation contractors or technical teams serving large-scale ISP networks will be an added advantage.
  • Ability to supervise, coordinate, and support technical field teams.
  • Strong troubleshooting and communication skills.
  • Ability to work independently and handle field assignments efficiently.
  • Valid driving/riding experience is an added advantage.

Desired Attributes

  • Leadership and team coordination skills.
  • Strong customer service attitude.
  • Problem-solving mindset.
  • Reliable, disciplined, and results-oriented.

Related Jobs

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
Required 'Candidate' login for send message Click here to logout And try again
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.doc, .docx, .pdf)

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Answers

 

Job Alerts

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.