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Director, Operations

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Job Detail

  • Job ID 1009927
  • Experience  8 Years +
  • Industry  Finance
  • Qualifications  Degree Bachelor

Job Description

Job Specifications
Duties and responsibilities at this level will entail: –

  • Spearheading formulation of institution’s strategic direction and supporting strategic initiatives in lending and Records management;
  • Overseeing preparation, co-ordination and monitoring of Lending directorate annual Action plans;
  • Spearheading the implementation of the Credit Policy, HELB Act and any legislative and regulatory framework in managing institution’s products;
  • Spearheading the formulation, implementation, and evaluation of market penetration strategies;
  • Overseeing quality assurance for product development, creating awareness and uptake in the targeted markets;
  • Overseeing the motivation and retention of staff within the directorate;
  • Overseeing the execution and review of the approved directorate budgets;
  • Spearheading the setting of comprehensive annual performance targets;
  • Spearheading continuous re-engineering of business processes within the directorate;
  • Evaluating all periodic performance reports from all business units within the directorate;
  • Spearheading the formulation and review of Service Level Agreements (SLAs) and
  • Memorandum of Understanding with strategic partners to ensure compliance;
  • Spearheading the development and implementation of the division Business Continuity Plan;
  • Spearheading the implementation of the Enterprise Risk Management framework for governance and risk compliance within the directorate;
  • Overseeing the management of credit portfolio including recovery of all matured loans.
  • Overseeing disbursement of funds to beneficiaries;
  • Managing the Means Testing Instrument (MTI) process;
  • Mentoring and coaching across the directorate;
  • Preparing Loan Disbursement and Recovery Committee Board papers;
  • Overseeing formulating policies and procedures on documentation and record management;
  • Overseeing the development and implementation of records management strategy

Required skills

A cumulative period of fifteen years (15) relevant work experience, five (5) of which must have been Bachelor’s degree in commerce, Business studies, Statistics, Finance, Accounting, Economics, Educati Leadership Course lasting not less than four (4) weeks from a recognized institution; Master’s degree in business administration, Social Sciences, or a related discipline from a recogniz Membership of a relevant professional body and in good standing where applicable;

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