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Fixed Term Retail Operations Officer at Old Mutual Kenya

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Job Detail

  • Job ID 1009941
  • Experience  2 Years
  • Industry  Management
  • Qualifications  Degree Bachelor

Job Description

KEY TASKS AND RESPONSIBILITIES

Operational Efficiency

  • Manage time, tasks, and outputs to meet predetermined requirements, task cycle times and/or work deadlines.
  • Follows standardised operating procedures, provides administrative support, delivers on daily production standards, and adheres to service and quality standards.
  • Onboard new customers on administrative data system following laid down guidelines as: KYC, AML & Screening Process (Done at BSO Stage), Sanction screening, PEP due diligence, Customer Risk Rating, Ultimate Beneficial Owners Identification.
  • Requirements as per the checklist on new business form
  • Independent verification of the National ID card through IPRS

Data Management – Protection and Privacy – Ensure only clean data is introduced into the system and ensure privacy of client data is maintained as aligned to the Data Protection Act of 2019. Ensure alignment and conforming to BU Data Governance Frameworks.

Customer Service

  • Communication to customers once account is opened (Email/SMS)
  • PIN verification
  • Response to general account opening queries

Behavioural skills/competencies

  • Ability to flexible, agile and adaptable to change.
  • Time management and ability to prioritize.
  • Ability to communicate and work well within a team.
  • Ethics & Integrity

Required skills

Ability to interact at all levels. /Stakeholder management At least 2 years’ relevant experience Business related degree Good communication skills (written & oral) Knowledge of financial service operations and financial markets

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