Front Office Coordinator.
- @TrendyJobbers | HR Outsourcing
- Full-time
- Posted 2 months ago
- Apply Before: September 24, 2024
- 0 Application(s)
- View(s) 44
Job Detail
-
Job ID 1009038
-
Experience 2 Years
-
Industry Management
-
Qualifications Diploma
Job Description
Responsibilities.
• Receives and attends to incoming guests at the reception.
• Checks in guests by assisting them to fill the check-in form with details i.e. passport and
accompany them to their respective apartment.
• Keeps abreast of room status by coordinating with housekeeping leader. Is aware of room
location, type and rates.
• Ensures that correct inventory is taken of all the contents in the apartment during check-in
and check-out.
• Assists tenants on how to operate the appliances in the apartments.
• Receives calls and directs them to the right recipient using proper telephone etiquette.
• Handles guest complaints in regard to internet, WiFi, DSTV, laundry etc.
• Liaises with the housekeeping supervisor regarding cleaning and specific requirements of
the guests.
• Assists tenants with any queries they may have or need in terms of where to get specific
services in the area.
• Assists walk in guests who want to view the apartments or make reservations.
• Follows up with the tenant list to know position of the tenancy in case of vacant apartments.
• Receives parcels or letters on behalf of the tenants.
• Assist guests in ordering of meals or advise them where they can get meals.
• Liaises with maintenance for any issues arising that need escalation to management.
• Liaises with the maintenance team to ensure emergencies at night are sorted e.g. faulty
lifts, power failure, switch generator etc.