HOTEL OPERATIONS MANAGER
- @TrendyJobbers | HR Outsourcing
- Full-time
- Posted 3 months ago
- Apply Before: August 9, 2024
- 0 Application(s)
- View(s) 60
Job Detail
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Job ID 1008376
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Career Level Officer
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Experience 5 Years
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Industry Management
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Qualifications Degree Bachelor
Job Description
The Hotel Operations Manager whose primary responsibility will be to oversee and manage
the day-to-day operations of the hotel. You will work closely with the hotel staff to ensure
the smooth functioning of all departments and to provide exceptional guest experiences.
Your role will involve strategic planning, staff supervision, budget management, and
maintaining high-quality standards.
Key Accountabilities
Operational Management
• Develop and implement operational policies and procedures to optimize efficiency
and guest satisfaction.
• Coordinate and supervise the activities of various hotel departments, including
front desk, housekeeping, food and beverage, maintenance, and security.
• Monitor daily operations to ensure adherence to established standards and
resolve any operational issues or guest complaints promptly.
• Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance,
and safety standards are met.
Staff Supervision and Development:
• Train, and supervise hotel staff members, including department heads, supervisors,
and frontline employees.
• Provide guidance, coaching, and performance feedback to employees to enhance
their skills and ensure a high level of customer service.
• Foster a positive work environment that encourages teamwork, employee
morale, and professional growth.
• Conduct regular staff meetings to communicate organizational goals, operational
changes, and address any concerns.
Guest Relations:
• Ensure exceptional guest service by maintaining a strong presence in the hotel and
actively engaging with guests.
• Handle guest feedback, complaints, and special requests in a timely and
professional manner.
• Implement strategies to enhance guest satisfaction and loyalty, such as
personalized services, special promotions, or loyalty programs.
• Monitor guest reviews and ratings, analyse trends, and take appropriate actions to
improve overall guest experience.
Financial Management:
• Develop and manage the hotel’s annual budget, including revenue forecasting,
expense control, and profit optimization.
• Monitor financial performance through regular analysis of key performance
indicators (KPIs) and take corrective actions as required