INFORMATION TECHNOLOGY ASSISTANT (Temporary Position), Nairobi, Kenya

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Job Detail

  • Job ID 1007306
  • Career Level Others
  • Experience 7 Years
  • Qualifications Degree Bachelor

Job Description


1. Implements the information systems policy, strategies and activities of the Division of Conference Services; ensures the day-to-day functioning of the division’s information systems and programs, carries out research and evaluation of hardware, software, and communication products, and assists in establishing and maintaining performance indicators. 2. Provides specialized training and support to DCS staff members on all software, databases and specialized software necessary for their work: (DtSearch, Official Documents System, Adobe Acrobat Suite and all internal Global systems, e.g., gDOC, gMeets, eAPG, eLuna, Installs and maintains all the above and any other necessary specialized software, ensuring proper configuration, testing, technical support, conducting troubleshooting when problems arise. 3. Liaises with UNOV, UNOG and UNHQ for maintaining and upgrading these systems; Studies new software packages (CAT) and collects information from users regarding needs so as to create software needs assessments, proposing solutions (software, training, automation); writes and maintain documentation and user manuals of the software used, pertinent to basic and advanced operations. 4. Provides a full range of technical assistance to the Division of Conference Services’ staff members in the use of any software at the Division; formatting documents in MS Word and Excel (CAT Tools, recovery of information in case of problems, restoration of damaged files, security procedures, backup procedures, etc.; Ensure 24/7 operations and monitoring of assigned systems; Implement backups of servers following standard backup procedures. Provides support to DCS Staff during meetings serviced in-house and out of Nairobi within and outside working hours. 5. Restructures and maintains the DCS web page, making sure all the relevant information is kept up to date and liaising with corresponding sections. Manipulating and developing using SharePoint and Drupal Content Management Systems; Respond to requests from user offices and assist in deploying/configuring systems so as to conform to infrastructure standards; Conduct frequent proactive assessment of users’ needs to take pertinent action. 6. Troubleshooting for hardware and software problems: Contacting vendors on hardware or software problems that may occur on equipment purchased from them; Facilitating software and hardware installation of new computers by providing all the required software; Troubleshoot/repair malfunctioning hardware creating adequate reports; Set guidelines and principles for problem reporting, resolution and follow up. 7. Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. 8. Assists with visualizations and updating information material such as web pages or brochures. 9. Perform other related duties as assigned.

Required skills

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