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IT Support Officer at People FOCO

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Job Detail

  • Job ID 1016244
  • Career Level  Officer
  • Experience  2 Years
  • Qualifications  Degree Bachelor

Job Description

What You’ll Actually Be Doing

  • Keep the Lights (and POS) On
    • Own first- and second-line support across POS, ERP, pharmacy systems, and inventory platforms
    • Ensure card payments, barcode scans, and receipt prints work every single time
    • Support store openings with clean system rollouts
  • Debug Like a Pro
    • Diagnose root causes — not just restart-and-pray fixes
    • Troubleshoot hardware, network, and software issues with structured thinking
    • Escalate smartly to vendors with clean issue logs and clear articulation
    • Reduce repeat incidents through pattern recognition
  • Own the Network Layer
    • Maintain LAN/WAN connectivity across branches
    • Configure routers, switches, firewalls, and Wi-Fi access points
    • Ensure CCTV and basic security infrastructure stay online
    • Validate backups and recovery protocols4. Hardware & Asset Discipline
    • Deploy and configure desktops, laptops, printers, scanners, and peripherals
    • Maintain a clean, up-to-date IT asset register
    • Track warranties, licenses, and renewals
    •  Standardize device configurations across branches
  • Protect the Stack
    • Enforce password and access control discipline
    • Maintain endpoint protection and antivirus compliance
    • Support data protection and basic cybersecurity controls
    • Minimize exposure, reduce risk, tighten systems

What We’re Looking For

  • Degree in IT, Computer Science, or related field
  • 2–4 years hands-on IT support experience (retail or healthcare is a plus)
  • Experience with POS and ERP environments
  • Strong networking fundamentals (TCP/IP, DNS, DHCP — you speak fluent packets)
  • Comfort in Windows environments and basic server management
  • Vendor coordination experience CompTIA A+, Network+, or Microsoft certifications are a bonus; but practical troubleshooting skills matter more.

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