IT Support Officer at People FOCO
- @TrendyJobbers | HR Outsourcing
- Full-time
- Posted 7 months ago
- Apply Before: March 26, 2026
- 0 Click(s)
- View(s) 249
Job Detail
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Job ID 1016244
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Career Level Officer
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Experience 2 Years
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Qualifications Degree Bachelor
Job Description
What You’ll Actually Be Doing
- Keep the Lights (and POS) On
- Own first- and second-line support across POS, ERP, pharmacy systems, and inventory platforms
- Ensure card payments, barcode scans, and receipt prints work every single time
- Support store openings with clean system rollouts
- Debug Like a Pro
- Diagnose root causes — not just restart-and-pray fixes
- Troubleshoot hardware, network, and software issues with structured thinking
- Escalate smartly to vendors with clean issue logs and clear articulation
- Reduce repeat incidents through pattern recognition
- Own the Network Layer
- Maintain LAN/WAN connectivity across branches
- Configure routers, switches, firewalls, and Wi-Fi access points
- Ensure CCTV and basic security infrastructure stay online
- Validate backups and recovery protocols4. Hardware & Asset Discipline
- Deploy and configure desktops, laptops, printers, scanners, and peripherals
- Maintain a clean, up-to-date IT asset register
- Track warranties, licenses, and renewals
- Standardize device configurations across branches
- Protect the Stack
- Enforce password and access control discipline
- Maintain endpoint protection and antivirus compliance
- Support data protection and basic cybersecurity controls
- Minimize exposure, reduce risk, tighten systems
What We’re Looking For
- Degree in IT, Computer Science, or related field
- 2–4 years hands-on IT support experience (retail or healthcare is a plus)
- Experience with POS and ERP environments
- Strong networking fundamentals (TCP/IP, DNS, DHCP — you speak fluent packets)
- Comfort in Windows environments and basic server management
- Vendor coordination experience CompTIA A+, Network+, or Microsoft certifications are a bonus; but practical troubleshooting skills matter more.
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