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Network & IT Infrastructure Officer at Digital Divide Data

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Job Detail

  • Job ID 1015733
  • Career Level  Officer
  • Experience  3 Years
  • Qualifications  Diploma

Job Description

Key responsibilities:

Network Infrastructure Management (Primary Responsibility)

  • Configure, administer, and maintain Cisco-based network infrastructure (routers, switches, firewalls).
  • Design and manage VLAN segmentation, trunking, and routing protocols (OSPF preferred).
  • Ensure network redundancy and ISP failover mechanisms suitable for 24/7 BPO operations.
  • Monitor network health, bandwidth utilization, latency, and packet loss.
  • Conduct proactive performance tuning to prevent service degradation.
  • Maintain accurate and current network topology diagrams and IP addressing documentation.
  • Manage structured cabling standards and rack organization.

Network Security & Risk Management

  • Configure and manage firewall rules, ACLs, and network access controls.
  • Monitor logs for suspicious activity and mitigate security risks.
  • Support implementation of endpoint security and patch management protocols.
  • Participate in disaster recovery planning and periodic failover testing.
  • Ensure compliance with client security requirements and applicable data protection regulations.

BPO Production Support

  • Provide Tier 2 technical support for network-related escalations.
  • Support VoIP and call center telephony infrastructure.
  • Maintain stable connectivity across production floors and support teams.
  • Manage Active Directory user provisioning and related infrastructure tasks.
  • Ensure printers, biometric devices, and other production-critical systems are fully operational.
  • Coordinate with ISPs and external vendors during outages or escalations.

Monitoring, Reporting & Continuous Improvement

  • Utilize network monitoring tools (e.g., PRTG, SolarWinds, Zabbix or equivalent).
  • Generate monthly network uptime and performance reports.
  • Conduct root cause analysis following incidents and implement corrective actions.
  • Recommend infrastructure improvements aligned with growth and scalability plans.

Qualifications

  • Cisco Certified Network Associate (CCNA) – Mandatory
  • Diploma or Degree in Information Technology, Computer Science, or related field
  • Minimum 3–5 years of hands-on networking experience
  • Demonstrated experience managing Cisco network environments
  • Experience supporting medium to large-scale endpoint environments (150+ users preferred)
  • Prior experience in a BPO, call center, or high-availability environment is highly desirable

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