NOC Shift Engineer – ()

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Job Detail

  • Job ID 1007850
  • Industry Development
  • Qualifications Degree Bachelor

Job Description

Job Responsibilities/ Accountabilities:

Pro-active monitoring of the entire IT Infrastructure and applications systems.
Performance monitoring, diagnose, and resolve performance issues.
Applying software and hardware monitoring tools to detect and action faults & warnings
First Line resolution as per the SLA’s.
Follow up to confirm service availability and stability after resolution.
Logging tickets in the ticketing system take ownership and follow up to closure.
Log calls to service Providers on the various faults captured on proactive monitoring.
Updating Ticketing tool with relevant professional information during and after fault resolution.
Resolution of tickets assigned and closure within the working shifts.
Provision of the incident report with ticket closure.
Escalation of unresolved tickets to Support Level 2, NOC Engineers and the SME’s as per the Incident Management Procedures and keeping shift leader in copy of all escalation
Daily/shift reports as per shift responsibility.
Provision of the incident reports with ticket closure and Daily/shift reports as per shift responsibility.

Required skills

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