Operations Administrator at ATL Global Business
- @TrendyJobbers | HR Outsourcing
- Full-time
- Posted 3 weeks ago
- Apply Before: August 31, 2026
- 0 Application(s)
- View(s) 74
Job Detail
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Job ID 1021272
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Experience 3 Years
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Qualifications Diploma
Job Description
Key Responsibilities
- Audit and verify all services sold to clients to ensure accuracy, completeness, and readiness for delivery.
- Reconfirm accommodation, transport, excursions, flights, and other travel arrangements prior to guest arrival.
- Coordinate and brief driver guides, airport representatives, and field teams on guest requirements, itineraries, and service expectations.
- Manage the 24-hour emergency and concierge line, responding promptly to guest queries, incidents, and emergencies and coordinating appropriate resolutions.
- Liaise with suppliers and internal departments to ensure seamless and timely service delivery.
- Monitor guest movements and communicate itinerary changes or operational updates to relevant stakeholders.
- Verify local flight arrangements and relevant international travel information to ensure accuracy and operational readiness.
- Maintain accurate incident reports, service records, and other operational documentation.
- Identify appropriate opportunities for additional services and local sales while ensuring these are relevant to guest needs.
- Support operational excellence by ensuring guest requirements, including language preferences, special requests, and other specific needs, are effectively communicated and catered for.
- Identify and escalate potential service delivery issues and support timely corrective action.
Minimum Qualifications and Experience
- Degree or Diploma in Tourism Management, Tour Operations, Hospitality Management, Business Administration, or a related field.
- Minimum of three (3) years of relevant experience in the tourism, travel, hospitality, or destination management industry.
- Strong knowledge of tourism operations, supplier coordination, travel arrangements, and service delivery processes.
- Experience using TourPlan or a similar tourism management system will be an added advantage.
- Proficiency in Microsoft Office applications.
- Ability to remain calm under pressure and respond effectively to emergencies and unexpected operational challenges.
- Flexibility to support a 24-hour operational environment when required.
Required Knowledge and Skills
The ideal candidate should demonstrate:
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, suppliers, driver guides, representatives, and internal teams.
- Strong organizational and coordination skills, with excellent attention to detail.
- Effective problem-solving and decision-making abilities, particularly in time-sensitive situations.
- A strong customer service orientation and commitment to delivering exceptional guest experiences.
- Ability to manage multiple tasks and priorities in a fast-paced operational environment.
- Professionalism, reliability, adaptability, and a high level of accountability.
- Ability to work collaboratively as part of a diverse and service-focused team.
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