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Security Systems Engineer (L3) / Tech Lead (NTT) job at NTT Ltd

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Job Detail

  • Job ID 1006951
  • Career Level Others
  • Experience Less Than 1 Year
  • Industry Development
  • Qualifications Degree Bachelor

Job Description

Key Roles and Responsibilities:
• Interact with clients on site to meet complex requirements of a solution.
• Escalate unresolved problems and issues to the relevant third parties.
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Write reports and proposals and complete and maintain project documentation.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Act as coach and mentor to more junior  Implementation Engineers and Technicians.
• Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
• May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.

Required skills

CCNA, CCNP Security, Fortinet Certified Profession - Network Security, CCSA R81, CCSE R81 Good project skills which are demonstrated in the execution of installations and other assignments Good understanding and appreciation of technical design and business principles Minimum Bachelors Degree in tech related field..IT, Computer Science, Electrical engineering Seasoned work experience in a technical implementation engineering or similar role

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