Key Responsibilities
Employee Lifecycle Administration & Documentation

• Prepare, issue and track employment contracts, offer letters, confirmation letters, transfers, promotions, contract renewals and other employee correspondence.
• Coordinate employee onboarding, induction documentation, probation tracking, confirmation and offboarding requirements across the group companies.
• Ensure staff files are complete, properly organized and updated in both physical and electronic records, including all mandatory employee documentation.
• Maintain accurate employee information in HR systems, trackers and registers and follow up promptly on missing or expired documents.

Leave, Attendance & Employee Records

• Administer leave applications and balances and ensure approvals and supporting records are properly captured.
• Monitor attendance, lateness, absenteeism and clocking records and follow up with employees, supervisors and branch teams on exceptions.
• Prepare accurate attendance and leave summaries for payroll and management reporting.
• Maintain up-to-date headcount, contract, leave, attendance, disciplinary, PIP and exit trackers.

Employee Relations, Discipline & PIPs

• Handle routine employee HR queries and provide clear guidance on company policies, procedures and employment documentation.
• Support disciplinary processes by coordinating investigations, notices, hearing documentation, minutes, warning letters, outcome letters and filing of complete case records.
• Maintain the disciplinary and grievance tracker and follow up on actions and deadlines to closure.
• Coordinate PIP documentation, employee acknowledgement, review dates, evidence gathering and follow-up with line managers until each case is formally closed.
• Support probation and performance review processes and ensure signed records are filed promptly.

HR Support, Compliance & Reporting

• Provide operational HR support to assigned branches and act as the day-to-day link between management.
• Conduct routine checks of employee files, contracts, leave, attendance and HR documentation and escalate compliance gaps for correction.
• Follow up with branch and departmental managers on outstanding HR actions, documentation and employee matters.
• Prepare weekly and monthly HR reports on headcount, contracts, leave, attendance, employee relations, PIPs, exits and other assigned HR activities.
• Support recruitment administration where required, including interview coordination, reference checks and pre-employment documentation.
• Maintain confidentiality and ensure employee information is handled securely at all times.

Qualifications & Experience

• Bachelor’s degree, Master’s, or Higher Diploma in Human Resource Management,Business Administration or a related field.
• At least 4–6 years of practical experience as a Senior HR Officer, HR Generalist or similaroperational HR role.
• Experience supporting a multi-branch, multi-site or multi-entity workforce will be an added advantage.
• Good working knowledge of Kenyan employment law, disciplinary procedures, leave administration and employee documentation requirements.
• Strong record-management, reporting and follow-up skills, with good attention to detail.
• Proficiency and experience using a HRIS or employee database.
• Membership with the Institute of Human Resource Management (IHRM) and/or relevant professional HR certification will be an added advantage.