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Senior Manager, Cloud Operations – ()

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Job Detail

  • Job ID 1008195
  • Experience 5 Years
  • Industry Management
  • Qualifications Degree Bachelor

Job Description

Key Deliverables:

Lead the Cloud operations team in monitoring, maintaining, and troubleshooting cloud environments to ensure smooth and uninterrupted service delivery.
Establish processes for incident response and problem resolution, coordinating with internal teams and cloud service providers to minimize downtime and service disruptions.
Implement monitoring tools and processes to continuously monitor the performance and health of cloud infrastructure, identifying and addressing performance bottlenecks and optimization opportunities.
Collaborate with stakeholders to forecast resource requirements and plan capacity expansion or optimization strategies to accommodate growth and changing business demands.
Manage changes to cloud environments, including configuration changes, updates, and patches, ensuring changes are implemented safely and with minimal impact on operations.
Liaise with cloud service providers to escalate support issues, coordinate maintenance activities, and stay informed about product updates and new features.
Enforce security policies and compliance standards within cloud environments, conducting regular audits and implementing remediation measures as necessary to mitigate risks.
Maintain documentation of cloud configurations, procedures, and best practices, and provide training to operations team members to ensure they are equipped to effectively manage cloud infrastructure.
Track and report on key performance indicators related to incident response, including mean time to resolution (MTTR) and incident recurrence rates.
Generate regular performance monitoring reports, highlighting trends, anomalies, and areas for optimization.
Provide recommendations for capacity planning based on usage trends, anticipated growth, and resource utilization metrics.
Maintain a record of all changes made to cloud environments, documenting the change process and outcomes for audit and compliance purposes.
Produce security compliance reports, detailing adherence to regulatory requirements and internal security policies.
Develop and maintain a knowledge base of standard operating procedures (SOPs) and troubleshooting guides for common cloud-related issues.
Design and deliver training programs for operations team members, covering cloud technologies, best practices, and procedural guidelines.
Identify opportunities for process improvement and automation to enhance the efficiency and effectiveness of cloud operations.

Required skills

5 Yeasrs + of extensive experience in managing and leading cloud operations teams. Expertise in performance tuning, system stability, and capacity planning. In-depth knowledge of cloud infrastructure, particularly Azure, AWS, or Google Cloud. Proficiency in cloud monitoring tools and incident management systems. Strong understanding of disaster recovery planning and execution.

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