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Senior Manager, IT Infrastructure at DIB Bank Kenya Limited (DIBBKE)

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Job Detail

  • Job ID 1019598
  • Experience  8 Years +
  • Qualifications  Degree Bachelor

Job Description

Key Responsibilities
Infrastructure Strategy & Planning

  • Develop and implement the IT infrastructure strategy in alignment with organizational objectives.
  • Lead infrastructure capacity planning, performance optimization, and lifecycle management.
  • Drive adoption of emerging technologies (e.g., cloud, virtualization, automation) to improve efficiency and reduce costs.
  • Ensure infrastructure resilience through disaster recovery and business continuity planning.

Operations & Service Delivery

  • Oversee daily operations of IT infrastructure, including data centers, networks, servers, and cloud platforms.
  • Establish and monitor Service Level Agreements (SLAs) with internal users and external service providers.
  • Ensure high availability and reliability of infrastructure services.
  • Lead root cause analysis and continuous improvement of infrastructure performance.

Security & Compliance

  • Ensure IT infrastructure meets cybersecurity, regulatory, and compliance requirements (e.g., CBK ICT Guidelines, ISO 27001, PCI DSS).
  • Implement and monitor robust security controls to safeguard data, systems, and networks.
  • Collaborate with cybersecurity teams to mitigate infrastructure-related risks.

Vendor & Stakeholder Management

  • Manage vendor relationships, contracts, and performance for infrastructure products and services.
  • Lead negotiations to optimize costs and service quality.
  • Work closely with business leaders, risk, and audit teams to align infrastructure services with business requirements.

Leadership & Team Development

  • Lead, mentor, and develop the IT infrastructure team to achieve operational excellence.
  • Promote a culture of accountability, innovation, and continuous improvement.
  • Manage budgets and ensure optimal utilization of resources.

Job Specification
Education

  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • Master’s degree in IT, Business Administration, or related discipline is an added advantage.
  • Professional certifications such as CCNA, CCNP, ITIL, VMware, AWS/Azure, or CISSP are highly desirable.

Work Experience

  • At least 10 years of progressive IT infrastructure experience, with 5 years in a senior managerial role.
  • Proven experience in managing enterprise infrastructure in banking/financial services or large corporate environments.

Key Skills & Competencies

  • Strong knowledge of IT infrastructure technologies (data centers, networking, cloud, storage, virtualization).
  • Excellent understanding of IT service management and governance frameworks (ITIL, COBIT).
  • Strong project management and vendor management skills.
  • Ability to balance technical and business priorities.
  • Excellent leadership, interpersonal, and communication skills.
  • Strategic thinker with strong problem-solving and decision-making ability.

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