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Senior Telecommunications Technical Assistant job at United Nations Office at Nairobi (UNON)

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Job Detail

  • Job ID 1007098
  • Career Level  Others
  • Experience  8 Years +
  • Industry  Development
  • Qualifications  Degree Bachelor

Job Description

Responsibilities
Technical Responsibilities:
• Implement and support unified communications system at the UN Gigiri Complex. Provide lead in design, implementation and support of all Unified Communications infrastructure at the UN Nairobi complex including Communications Managers, border controllers, voice gateways, voice circuits (IP or TDM) call centers, IVRs and Auto attendants.
• Ensure unified communications services are available to all staff in the UN Nairobi complex based on industry best practices.

• Perform routine infrastructure system (devices and applications) maintenances, upgrades, and migrations.
• Proactively monitoring the unified communications systems, providing technical support and attend to escalation on any issues related to the Unified Communications Systems.LAN, WAN Support-Manage end to end voice quality by working closely with network team to troubleshoot network issues and provide capacity recommendations especially for telecommunications for Offices Away from Headquarters (OAHs).
• Backend support for the videoconference services-ensuring availability of videoconference services for all staff in Gigiri. Including availability of third-party services-Zoom, Webex, and MS Teams.
• Including support of Remote Simultaneous Interpretation Services.
• Maintains information systems and telecommunications to support UNON and

 

Required skills

knowledge of collaboration technology design architecture across a variety of platforms, Knowledge of information technology, including information security knowledge of network monitoring and telemetry tools and capabilities knowledge of tools and techniques used for threat and risk

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