Supervisor at Nutrawell Africa Limited

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Job Detail

Key Responsibilities

Supervise and coordinate the daily activities of the assigned team.
Allocate duties and ensure employees understand their responsibilities.
Monitor staff attendance, punctuality, productivity, and performance.
Ensure daily and monthly targets are achieved.
Motivate, coach, and support team members to improve their performance.
Monitor the quality and accuracy of employees’ work.
Identify performance issues and provide appropriate guidance and feedback.
Ensure employees follow company policies, procedures, and workplace standards.
Maintain discipline and professionalism within the team.
Assist in training and onboarding new employees.
Prepare daily and weekly performance reports for management.
Communicate management instructions clearly to employees.
Address routine employee and customer issues and escalate serious matters to the Manager.
Monitor team productivity and identify areas that need improvement.
Encourage teamwork and maintain good communication among employees.
Ensure company equipment and resources are handled responsibly.
Support the Manager in implementing new processes and improving operations.
Help create a positive, professional, and productive working environment.
Perform other duties assigned by the Manager or management.

Requirements

Diploma or degree in Business Administration, Management, Marketing, Human Resource Management, or a related field is an advantage.
At least 2 years of experience in a supervisory, team-lead, sales, customer service, call center, or operations role.
Previous experience managing or supervising a team.
Strong leadership and people-management skills.
Excellent verbal and written communication skills.
Good organizational and time-management skills.
Ability to set, monitor, and achieve team targets.
Strong problem-solving and decision-making abilities.
Ability to work under pressure and meet deadlines.
Good computer skills, including Microsoft Office.
Strong interpersonal skills and the ability to work well with different personalities.
High level of discipline, integrity, accountability, and professionalism.
Must be proactive, reliable, and willing to take responsibility.

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